Manager, Business Operations- job in usa

Job title: Manager, Business Operations
Location: Neopost USA – Dallas Call Center
Industries: Business Services -
Deadline: 9/ AUG/2013
Job Type: Full Time  Employee
Career Level: Manager (Manager/​Supervisor of Staff)
Job Reference Code:937
Reports to: Senior Manager, Customer Service
About the Job
Neopost USA markets its Neopost and Hasler brands of mailing and shipping solutions throughout the United States via dealers and direct-sales channels.​ The company, headquartered in Milford, CT, supplies technologically advanced solutions for mailing, folding/​inserting and addressing as well as logistics management and traceability.​ Neopost USA also offers a full range of services, including consultancy, maintenance and financing solutions.​
General Summary
Neopost USA is looking for an energetic professional with a passion for improving the experience we provide to our customers and employees.​ This candidate is someone who is driven, self-motivated, resourceful, and enjoys working on a variety of assignments with a cross segment of people at all levels.​ On a day-to-day basis, this operation position will manage the Workforce, Reporting and Learning departments and functions.​ This role will also be a key player in the Customer Interaction Center responsible for supporting projects around improving the customer service organization by identifying, designing, testing and implementing the solutions.​ It will be important to demonstrate advanced abilities in effectively assembling and analyzing different data along with the ability to successfully plan, manage and implement projects.​ This person will work closely with many cross-functional areas (i.​e.​ call center management, technical support, executive management, IT, etc.​) to drive overall efficiencies of the interaction center.​

Essential Duties/​Responsibilities
• Manage diverse team responsible for employee training, facility management, analytical reporting, workforce management and end customer invoicing
• Facilitate and participate in cross functional problem solving process improvement efforts to understand, document, and improve current processes and systems
• Create and analyze reports and other metrics to determine impact of consumer experience on business results
• Identify end to end process improvements, assess impacts of business changes, provide business requirements, recommend solutions, manage testing/​implementation, and validate effectiveness
• Define project plans, assemble resources and manage/​ implementation activities and track progress
• Support process improvement plans to meet business objectives and creates a world-class service experience
• Support development of routine and adhoc reporting and metrics to measure consumer experience and improvements
Required Skills & Experience
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
• Excellent analytical, logic and quantitative skills with a natural tendency to use data in decision-making and prioritization
• Excellent understanding of business process and continuous improvement
• Ability to identify and articulate contact center pain points, and translate them into business requirements and implementation plans
• Management and leadership skills
• Excellent verbal and written communication skills; advanced presentation skills
• Ability to interact with all levels including senior management and influence decision-making
• Excellent time-management skills and organizational agility
• Experience in designing and maintaining departmental web knowledgebase used as a central location by employees for processes and forms
• 5+​ years of call center management
• 2+​ years of Project management experience (Preferred)
• Experience with process mapping, and related graphical/​textual/​web communication of information, deliverables, etc.​ (Preferred)
• Experience with workforce models, forecasting and staffing
• Advanced Visio, PowerPoint, and Excel skills
• Bachelors degree in business, marketing, administration or related field (Preferred)

Neopost USA is actively seeking candidates who display these six behaviors:

• Accountable
• Adaptable
• Communicative
• Customer Centric
• Knowledgeable
• Team Oriented

DISCLAIMER:
The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification.​ They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the candidate.​
How to apply: Visit; http://jobview.monster.com/Business-Operations-Manager-13-937-Job-Carrollton-TX-US-123565639.aspx?rje=0