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Job ID: 2013-4262
Location: US-NY-Melville
Experience (Years): 2
Category: Customer Service/Support
Deadline: 15/7/2013
Company Overview:
Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $45.6 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2011† and is one of Fortune Magazine's World’s Most Admired Companies in 2013.
In 2012, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years.
Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes.
Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting (www.usa.canon.com/rss)
Canon U.S.A's extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.
†Based on weekly patent counts issued by United States Patent and Trademark Office
Position Overview:
The Event Management Specialist role supports Canon Professional Services in a customer relations role. Supports and executes divisional trade shows, workshops and events.
This position will support CPS Program operations as well as support any needed load balance with SEL Program operations. Will interact with enduser members and internal customers in support of product loan and support operations. Including, voice and email communication, product scheduling and loaning, database entry and data maintenance.
Responsibilities:
- Effectively work in the team supporting over 20000 CPS members.
- Member interaction and support to the individual level via phone, e-mail and in person
- Evaluation loan processing
- Membership profile maintenance
- Program, system and process review and feedback
- Trade show and event support (including some travel)
- Bachelors degree or equivalent.
- At least 1-2 years of related work experience is required.
- Excellent computer skills include Microsoft Office suite
- Detail and deadline oriented with the ability to quickly analyse data from different databases and make independent decisions.
- Good organizational skills, multi-tasker, strong verbal and writing skills.
- Customer relations experience preferred.
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