Customer Service Supervisor- job in USA

Job title: Customer Service Supervisor
Company: Safe2Drive
Location: Rancho Santa Margarita, CA 92688
Deadline: 20/7/2013
Industries:Internet Services, Education
Job Type: Full Time Employee
Years of Experience:2 to 5 Years
Career Level: Manager (Manager/Supervisor of Staff)

About the Job

Safe2Drive.com is an online course provider of traffic school, defensive driving, driver education, point reduction, and mature driving courses.

  All of our courses are provided 100% over the internet and are engaging, user-friendly, and effective.
  We work very closely with various government agencies to ensure all regulations and guidelines are met, while still meeting the demands of working in a customer service environment

Customer Care is the core of our business, not just a department.  We require all employees to have a passion for customer service and the willingness to continue to perfect this trait.  We set high expectations for every employee, every day, which has allowed our company and our products to stand above the rest.
We are currently seeking a Customer Support Supervisor who is passionate and committed to providing a very high level of customer and company support.? Ideal candidate must have:
.Proven strong customer-service skills with the ability to handle multiple tasks and projects in a fast-paced environment

· Effective leadership skills with previous supervisory experience

· Good organization and time management skills with the ability to set priorities and accomplish objectives to meet deadlines

· Strong analytical, decision making and problem solving skills

· Strong written and oral communication with strong interpersonal and listening skills to effectively respond to and resolve internal and external customer service requests and issues

· Proficient in Microsoft Office and internet savvy

· Extremely detail oriented

· Self-disciplined, reliable and have a strong work ethic

· Bi-Lingual (English/Spanish) a plus but not required

Duties include but are not limited to:

·         Assist in the recruitment and hiring of the most qualified applicants to meet the growth needs of the organization

·         Train, coach, and manage employees of the Customer Service Dept.

·         Oversee compliance in the Customer Service Dept.
 and make sure employees comply with established company policies and standards, personnel practices and customer service procedures

·         Keep up-to-date on all regulations to help to ensure that we are continuously compliant with current regulations

·         Responds in a professional and courteous manner to escalated customer service concerns to reach an effective resolution

·         Monitors and assesses the department’s operational performance and trends to adjust activities as appropriate
. Based on current and historical data ensures the most efficient use of labor while balancing quality levels of customer service

·         Fosters and maintains critical business relationships with courts and other various government agencies

·         Creates CSR schedules

·         Preparing payroll report for CSR staff

·         Processing refunds

·         Various quarterly reports

·         Verification and daily auditing duties

·         Provides back-up support to the customer service department to respond to call, emails and other CSR tasks during staff shortage, high volume activity or as needed

·         Performs other job-related duties as assigned or appropriate

Safe 2 Drive operates 24/7 so non-traditional working hours may be required when necessary.

•  Our office is located in Rancho Santa Margarita but, may also allow you to work from home as well.
•   You must have a dedicated work space, and work area must be free from background noise and distractions.
•  You will be required to provide your own computer, printer and high speed internet service at home.?  Must live in,or around the South Orange County, Rancho Santa Margarita area.
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• When submitting your resume, please include a cover letter with a brief description of yourself and tell us why you feel you would be perfect for this position.
•  Subject line in email must be Customer Support Supervisor with a capital “T” in customer and Support and a capital “P” in Supervisor.
•   No phone calls please.

 How to apply: Visit; http://jobview.monster.com/Customer-Service-Supervisor-Job-Rancho-Santa-Margarita-CA-US-123743999.aspx?rje=0