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Location: - (Marshville, North Carolina, South United States, USA)
Company: Pilgrim's
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive
Pilgrim's Pride Corporation employs approximately 38,500 people and operates chicken processing plants and prepared-foods facilities in 14 states, Puerto Rico and Mexico. The Company's primary distribution is through retailers and food service distributors.
For more information, please visit http://www.pilgrims.com.
BASIC QUALIFICATIONS:
- Experience with Microsoft Office required; SAP experience preferred
- Prior planning or scheduling experience preferred
- Poultry processing and sales experience preferrred
- Strong verbal and written communication skills
- Good organizational skills
- Must be able to work well under pressure and meet deadlines
High school Diploma or GED required; College Degree preferred.
Pilgrim's Pride Corporation is an Equal Opportunity Employer. Women and Minorities are encouraged to Apply.
GENERAL SUMMARY:
Provides detailed schedules for production equipment within an established master schedule/ customer service. Requires a knowledge of machine capacities, equipment and processes in the assigned area. This position normally focuses on a limited range of operations or processes and short-term schedules.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Monitors backlog of work for assigned area.
Sequences orders to meet promise dates and optimize productivity.
Revises debone and portion schedules to accommodate further process orders, rework and breakdowns.
Monitors material supply and alerts others to potential shortages.
Prepares and monitors master schedules by working with materials planning, production and maintenance to coordinate activities.
Communicates status and changes to customer service and/or directly to sales.
Monitors raw meat inventory to maintain minimum aged product and minimum inventory levels.
Fills in for Finished Product scheduler in their absence.
Processes daily all orders received for accounts that are assigned to this position. Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers Evaluates inventory, production and transportation issues in order to coordinate customers' orders.
Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.
Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.
Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
Maintains ability to promote partnerships with both internal and external customers.
Promotes a positive and professional representation of the company to each customer.
Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.
May be required to travel.
May require availability outside of normal business hours.
1-3 years experience in a customer service related position required
A strong belief in Customer Service is required
Outstanding customer service skills required
Professional telephone skills required
Ability to work in a fast paced environment
Strong written and verbal communication skills
Efficient and detail oriented
Able to maintain a positive attitude while dealing with multiple tasks
General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
Click to Apply Now
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