Customer Service Manager(Syngenta )- career opportunity in USA

Job title:Customer Service Manager-HLW
Job – #2791705A0
Company: Syngenta
Location: Minnetonka,Minnesota USA
Deadline: 30/08/2013
Division: Commercial
Function: Customer Service
City: Minnetonka
State/Province: Minnesota [MN]
Country: United States [US]
Position Title: Customer Service Manager-HLW
Job ID: 4120

Role Purpose/Accountabilities:
Role purpose:
- Oversees and manages all external and internal Service Center activities of a specific Sub-Territory for all order management, order fulfillment and targeted Sub-territory go to market initiatives.
- Responsible for co-developing sales and service strategies with the Sub-territory sales leadership.
- Coordinates and delivers on Territory and Service Center processes by closely partnering with GTM Channel and KAM leadership.
- Actively engages as part of the overall Service Center Leadership Team to identify, develop and support Service Center objectives and strategies.

Dimensions:
- People: No of direct reports – 6-8 dependent on Commercial Unit;
- Geographic Scope: No of countries – US

Accountabilities:
Customer Order Management:
- Develops leads and manages the overall customer order management and delivery process to deliver Sub-Territory financial objectives. Assists in achieving ST financial targets. Support and implement strategic and tactical goals for both products and channel partners as agreed with the Sub-Territory.
- Provides input to Go to Market Channel Leadership regarding the impact of Channel programs within the Sub Territory
- Effectively manages order shipments and deliveries to meet agreed customer service level requirements.
- Assists and leads the Sub-Territory in product shipment, stock requirements and product placement decisions to deliver forecast sales revenue. Actively engages and communicates with Transportation and Distribution regarding STforecast and shipment needs.
- Builds new and sustains established relationships with distributor, retail and dealer customers to ensure product sales maximization and customer order placement and delivery satisfaction.
- Implement and deliver and support development of the Territory and Sub-Territory programs and strategies as they relate to customer order management and delivery.
- Implement and deliver KAM customer initiatives.
- Implement new ideas to serve the business. Actively manage the addition of new GTM processes, products and customers in support of channel strategies
- Ensure that procedures are correctly and legally implemented to ensure compliance with financial and Sarbanes Oxley regulations.

Team Management:
- Identify training needs and manage career development through coaching, counseling, and evaluating assigned team colleagues.
- Ability to mentor and lead a team for effective project/special projects execution.
- Successfully integrate personnel and functions/procedures in Syngenta Service Center.
- Working knowledge of key functional areas in Syngenta to assist external/internal customers.
- Mentors others to drive development of effective, sustainable relationships with key customers/influencers.

Knowledge, Skills & Experience:

Critical knowledge: :
- A broad knowledge of Syngenta’s product portfolio and of corresponding markets
- The ability to recognize competitive activities in the marketplace and respond effectively to minimize impact
- General sales, marketing and technical skills; knowledge of product lines; knowledge of customers and distribution channels; agronomic and seed marketing expertise

Critical experience:
- This position requires a Bachelor’s degree, preferably in Agriculture or Business
- The candidate must demonstrate the following abilities: leadership, innovative thinking, and calculated risk-taking
- The candidate must have experience in sales, marketing, distribution and customer relations
- The candidate must have experience in leading multi-dimensional teams in support of multiple initiatives.

Critical technical, professional and personal capabilities:
- Customer Focus – candidate must be dedicated to meeting the expectations and requirements of external customers and clients; obtain first-hand customer information and use it for improvements in products and services; act with customer in mind; establish and maintain effective relationships with customers to gain their trust and respect.

- Business Acumen – candidate must know how businesses work; be knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; know the competition; be aware of how strategies and tactics work in the marketplace.

- Resilience – candidate must be able to recover rapidly from adversity, change or misfortunate; must have the ability to bounce back from difficult situations; have the capacity to make realistic plans and take steps to carry them out; candidate must have a positive view of self and confidence in his/her strengths and abilities.

- Integrity and Trust – candidate must be widely trusted; seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain.

- Drive for Results – can be counted on to successfully exceed goals; is constantly and consistently one of the top performers; is very bottom-line oriented; steadfastly pushes self and others for results.

- The candidate must be team focused and exhibit a passion for continued success.

- Candidate must possess strong interpersonal and communications skills (written and verbal).

- Candidate must have personal computing skills and adapt easily to new technology.

- Candidate must exhibit patience, discipline, time management skills and ability to teach.

Critical leadership capabilities:
- Set Direction
- Planning
- Organizing
- Process Management

- Drive Results
- Timely Decision Making

- Creates Edge
- Managing and Measuring Work

- Liberates Potential
- Recognizes & celebrates success

Additional Information:
- Action Oriented
- Team Oriented
- Organizing
- Travel 10%
- All applicants must be eligible to work in the US.
- Must sign a Non-Compete if offered this position.

Innovations:
Employee may, as part of his/her role and maybe through multifunctional teams, participate in the creation and design of innovative solutions. In this context, Employee may contribute to inventions, designs, other work product, including know-how, copyrights, software, innovations, solutions, and other intellectual assets.

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