Senior IT Analyst(Bunge) - Employment, career opportunity in USA

Job Title:  Senior IT Analyst - Deskside Support Specialist
Location:  - (St. Louis, Missouri, Mid-West United States, USA)
Company:  Bunge
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive


Overview:

The person in this role is responsible for assisting users that are having difficulties with their computer, and also for helping to maintain our base of several thousand laptops and desktops.  They may be asked to travel on occasion, but nearly all of their support services are provided via phone and remote control.

Essential Functions:

• Assisting customers via eMail, chat, and phone -- often simultaneously
• Provide coverage for support requests on a rotating schedule.  Able to provide overnight, weekend, and holiday on-call coverage as requested.
• Assist in the formalization of current and future processes
• Provide leadership to the rest of the team regarding new and emerging technologies, meeting department goals, and other tasks
• Participate as a team-member in large-scale office moves, software deployments, etc.
• Ensure all requests for service are handled on a timely basis, while maintaining a high level of customer satisfaction on surveys
• Help to drive improvements in Support effectiveness though greater automation of tasks and better monitoring of systems
• Create documentation to be published in a variety of formats that will assist users and other IT employees in performing tasks
• Participate in our configuration and asset management processes to ensure computers are well managed throughout their life-cycle
• Able to analyze gaps in current processes and systems. Select, develop and evaluate potential solutions when requested
• Deployment and de-provisioning of computers and printers as needed

Skill/Experience Requirements:

• Bachelor's degree or equivalent job experience
• Appropriate levels of Technical Certifications and minimum of three years of relevant technical experience will be weighed equally
• Minimum of five years Support Desk or equivalent experience
• Highly-advanced troubleshooting ability
• Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
• Must be able to perform well under pressure - especially when customers are being unreasonable
• Good working knowledge of IT networking technologies (logical and physical - TCP/IP, structured cabling, etc)
• Must be able to consistently follow procedures and processes
• Able to create and maintain documentation that can be used by others
• Fluent with a variety of mainstream operating systems (Windows XP and Windows 7), Internet Explorer advanced settings, and Microsoft Office
• Skilled in deploying and troubleshooting a variety of hardware from Network printers to Laptops
• Experience in developing scripts to automate repetitive tasks  (vbscript, javascript, powershell, etc)
• Capable of self-managing their responsibility for assignments with little supervision
• Able to complete tasks on-time, and report conflicting priorities - even if extra hours are required on occasion

Experience with any of the following is a plus:

• IT Security Administration
• Windows Server Administration
• Landesk LDMS experience
• Lotus Notes client troubleshooting
• BlackBerry Enterprise Server
• iPhone/iPad support in a corporate environment
• Experience developing Windows 7 images to be deployed on a wide scale

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