IT Service Center Representative - Employment, career opportunity in USA

Job Title:  IT Service Center Representative
Location: - (Inver Grove Heights, Minnesota, Mid-West United States, USA)
Company: CHS Inc.
Deadline: 23rd Dec 2013
Job Type: Full Time
Minimum Years Experience Required: 5



CHS has an exciting opportunity in our Information Technology group. We are looking for a Service Center Representative. You will provide technical support and guidance to CHS remote and international users. You must have excellent communication skills, both verbal and written, and be detail oriented.

You Will:
Troubleshoot and resolve technology problems and issues involving desktop, laptop, handheld devices, or network services
Capture, monitor, communicating, and resolve events that impact the user environment
Monitor and evaluate network and systems performance indicators
Accurately define and escalate high and critical events
Report on network availability, systems availability and other parameters as assigned
Track appropriate parameters against Service Level Agreements and publish results using predefined communication processes
Deploy, install and configure production and test environment hardware such as server, workstations and handheld devices
Monitor and respond to incident management requests submitted through email and other electronic forms of media
Establish and maintain relations with 24x7 locations, IT support vendors, and international offices
Create and test package installations for automatic and "on demand" deployment
Apply professional concepts, company policies and procedures to solve a variety of problems
Document, implement, and adhere to standard operating procedures and customer service guidelines.
Manage multiple assignments of moderate to complex scope and exercise judgment within the defined procedures and practices to determine appropriate action

IT Certificate or Technical degree
Minimum of 5 years of experience in a in a computing environment including support for desktop, network, and server equipment
Knowledge of patch management and package deployment processes
Experience with Microsoft Windows XP and Win 7 operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
Associate or Bachelors Degree
Microsoft Certifications
Familiar with Microsoft Office Suite
A+ Certification

CHS offers a competitive total compensation package.
Benefits include:
Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation , 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance. This position will have opportunity for growth.

CHS is a diversified Fortune 100 company providing essential grain, food and energy resources to businesses and consumers. CHS is a cooperative system owned by farmers, ranchers and their local cooperatives from the Great Lakes to the Pacific Northwest and from the Canadian border to Texas. CHS is an EEO/AA/M/F/V/D employer.



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